Returns & Exchanges
At Gepetto, we want you to be completely satisfied with your fashion choices. If your purchase doesn't fit perfectly or meet your expectations, you can return or exchange items within 14 days of delivery.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return or exchange, or contact our customer support team directly.
Prepare the Package
Place the items in their original packaging with all tags attached. Please ensure the garments are unworn, unwashed, and in their original condition.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup through our portal.
Receive Refund or Exchange
Once our quality control team inspects the returned items, we will process your refund to the original payment method or ship your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing